General K-12 Public School Refund and Return Policy

This general policy statement is in effect for all Pay Theory Public School merchant customers unless a superseding policy is submitted to Pay Theory by the merchant and held by Pay Theory on file for that merchant customer.

This policy is provided as a general guideline and cannot contemplate or account for all school-related “purchases” or “payments” that a payor could encounter at the school. Therefore the school, school district or merchant is responsible for fulfilling any payor refund or return requests

Pay Theory is not responsible for enforcement of this general policy. The policy has been agreed by all Schools, School Districts or merchants as a matter of course from signing the Pay Theory Merchant Agreement. Enforcement of this policy is at the sole discretion of the merchant (school or school district).

General Policy

  • Fees assessed by the school for events shall be refunded only in the event of an excused absence (illness, injury or otherwise), and only at the request of the student/parent directly involved in the event before the end of the school year. Requests for refunds must be submitted to the school office for review.
  • Products purchased for use in a classroom, for use as part of a course assignment or as part of a school supply sale are eligible for a full refund for 30 days after the initial purchase date, if and only if the product in question has not been used and is in original condition including any surrounding packaging. Any items not meeting this standard will not be eligible for any refund.
  • Spiritwear products purchased by a student or parent are eligible for a full refund for 30 days following the purchase date. Exchanges are permitted through the end of the school year in effect. Products must be in original packaging and show no signs of wear in order to be eligible for either a refund or exchange.